Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern the basis on which Ikrar Counsel ("we", "us", "our", "the firm") provides notarial and commissioner for oaths services to clients. By engaging our services — whether through the website at ikrarcou.live, by telephone, or in person — you ("the client") accept these Terms.

These Terms are to be read alongside any specific engagement letter or preparatory note issued in connection with your matter. Where there is a conflict between these Terms and a specific engagement letter, the engagement letter prevails to the extent of the conflict.

2. Services Provided

Ikrar Counsel offers the following categories of service:

• Commissioner for Oaths Attestation — administration of oaths and affirmations, and attestation of affidavits, statutory declarations, and other sworn documents for use within Malaysia.
• Notarial Services for Documents Used Abroad — notarisation by an appointed Notary Public of documents intended for use outside Malaysia, including identity verification, document review, and preparation of notarial certificates.
• Apostille, Legalisation & Cross-Border Document Packs — a pathway service covering notarisation, Ministry of Foreign Affairs attestation, consular legalisation, and apostille certification where applicable.

The scope of any specific engagement is set out in the preparatory note or engagement letter provided to the client prior to attendance. Services are limited to the scope described therein.

3. Appointments and Attendance

Appointments are offered subject to practitioner availability. A confirmed appointment constitutes an agreement that the client will attend in person at the firm's office at 15B, Jalan Dato Onn, 50480 Kuala Lumpur at the agreed time, unless a different arrangement is expressly confirmed in writing.

Clients are required to bring valid original identity documents (National Registration Identity Card for Malaysian citizens and permanent residents; valid passport for non-citizens) and all original documents to be attested. Where a preparatory note has been issued, all items listed therein should be brought to the appointment.

If a client is unable to attend a scheduled appointment, we ask for reasonable advance notice so that the appointment may be released for other clients. Repeated no-shows or late cancellations may affect our ability to accommodate future priority requests.

4. Fees and Payment

Our service fees are as set out on our website and in any engagement letter issued. Standard fees as at the effective date of these Terms are:

• Commissioner for Oaths Attestation: RM 1,600
• Notarial Services for Documents Used Abroad: RM 3,900
• Apostille, Legalisation & Cross-Border Document Packs: RM 5,600

Fees are exclusive of third-party disbursements such as Ministry of Foreign Affairs attestation fees, consular charges, courier costs, and official apostille fees. Disbursements are charged at cost and are itemised in the engagement letter or, where they arise after engagement, communicated in writing before being incurred on the client's behalf.

Payment is due upon completion of the attendance or, for multi-stage engagements, in accordance with the payment schedule specified in the engagement letter. We accept payment by bank transfer and such other methods as may be stated in the engagement letter.

We reserve the right to revise our fees on reasonable notice. Fee revisions do not affect engagements already confirmed by a written engagement letter unless expressly agreed.

5. Client Responsibilities

The client is responsible for:

• Providing complete, accurate, and truthful information and documents relevant to the engagement.
• Ensuring that documents submitted for attestation are complete, correctly drafted, and free of substantive errors. The firm's document review is limited to obvious technical matters such as missing exhibit references or unclear jurats, and does not constitute legal advice on the content of the document.
• Ensuring that the attested documents are used only for the purpose described at engagement and within any restrictions imposed by the receiving jurisdiction.
• Obtaining independent legal advice where the underlying transaction, obligation, or declaration requires it. Ikrar Counsel is not able to advise on the legal effect of any document that it attests.

6. Limitation of the Firm's Role

Attestation by a Commissioner for Oaths or Notary Public is a formal procedural step; it does not constitute legal advice, does not validate the underlying legal instrument, and does not represent any assessment of the merit or enforceability of any obligation described in the document.

Where Ikrar Counsel coordinates Ministry of Foreign Affairs attestation, consular legalisation, or apostille certification, we act as a facilitating intermediary. The outcome of those processes is subject to the requirements and processing times of the relevant government authorities and consular posts, which are outside our control. We do not warrant that any authority will accept a document within any particular timeframe.

7. Confidentiality

We treat all information provided in connection with an engagement as confidential. We will not disclose such information to third parties except:

• where disclosure is required to carry out the engagement (for example, to government authorities for attestation or legalisation purposes);
• where disclosure is required by law, court order, or regulatory obligation;
• with the client's express consent.

Please refer to our Privacy Policy for further detail on how personal data is handled.

8. Intellectual Property

All content on the website at ikrarcou.live — including text, graphics, layout, and structural design — is the property of Ikrar Counsel or its licensors and is protected by applicable intellectual property laws. No portion of the website may be reproduced, distributed, or adapted without prior written consent from the firm.

9. Limitation of Liability

To the extent permitted by law, Ikrar Counsel's liability in connection with any engagement is limited to the fee paid for that specific engagement. We are not liable for:

• indirect, consequential, or special loss arising from the use or non-use of an attested document;
• delays or refusals by government authorities, consular posts, or foreign institutions in relation to documents we have attested or coordinated;
• errors in documents that were submitted to us in their final form by the client or the client's legal advisers.

Nothing in these Terms limits liability for fraud, wilful misconduct, or any other liability that cannot be excluded by law.

10. Complaints

If you have a concern about the service provided, we ask that you bring it to our attention in writing at the address or email below as soon as reasonably practicable. We will acknowledge your concern within five working days and respond substantively within fifteen working days of receipt.

11. Governing Law

These Terms are governed by the laws of Malaysia. Any dispute arising out of or in connection with these Terms or any engagement shall be subject to the non-exclusive jurisdiction of the courts of Malaysia.

12. Changes to These Terms

We may update these Terms from time to time. The revised effective date will be noted at the top of this page. Engagements already confirmed under a prior version of the Terms are governed by the Terms in force at the time of confirmation.

13. Contact

For any enquiries related to these Terms:

Ikrar Counsel
15B, Jalan Dato Onn, 50480 Kuala Lumpur, Malaysia
[email protected]
+60 3-4826 3175